Managed Services

Many organizations facing today's challenging environment, are looking beyond simple Technical Support to Managed Services. Outsourcing some, or all, of your day-to-day IT operations, allows you to focus on key business opportunities.

Services that are often handled under this banner include:

Network Management
Server Management
Vendor Management
Security Management
Application Management
Helpdesk Management
Technology Architecture
Telephony and Communications

Intelica will work with your organization to develop and implement a Managed Service portfolio to suit your needs. Our consultants work with your team to provide a complete service. And monthly reporting will ensure a 360° view of your operations.

Managed services can help your organization achieve the following benefits:

Compliance with widely accepted IT standards such as ITIL
Attraction, retention, and management of a diverse skill set including Contingent Labour
Simplified reporting focused on Key Performance Indicators (KPIs) or managed metrics
An ability to focus on key business opportunities
Reduced risk and liability associated with in-house personnel
Comprehensive reporting with which to make sound decisions

Sharing the accountability for IT operations helps reduce risk and provide focus to your organization. We deal with any of the day-to-day issues, allowing you to focus on the more strategic business ones.